Terms and Conditions

  • Terms and Conditions

Product Warranty:

  • Products are covered by the manufactures warranty
  • It does not cover damage due to misuse – abuse and incorrect handling
  • Leather products need to be cared for and not used in an over-weight capacity
  • In the event of items arriving damaged or defective please contact us
  • The store requires customers to provide photos
  • This is for the store to replace or refund accordingly

Item/product Details:

  • The site endeavours in providing to you the closest description and size
  • Images are there for graphic/sight resolutions
  • Illumination and colour may vary due to discrepancy of pixels on one’s computer
  • While all care is taken faults or oversights in the item details are unintentional

Payment:

  • Payment methods are presented for you to use
  • Electronic bank payment transfer is available
  • Purchaser has 12 hours to checkout/pay any items in the trolley
  • Any items not paid within 12 hours will be cleared out of the trolley
  • If you require more time to pay please contact me and I will extend the payment time

Postal/Delivery:

  • Purchases will be mailed to the “Packing Slip” details supplied by you
  • It is the buyer’s accountability to provide correct delivery address
  • Express Post is offered at the buyers cost
  • If you require insurance on your delivery please notify me
  • This is at the buyer’s cost and needs to be quoted on prior to purchasing
  • Products are shipped within 24/36 hrs once purchased
  • Purchases are not posted on weekends or public holidays
  • Purchases are all provided to you with a tracking number
  • We will not leave any parcel outside your front door/veranda unless instructed
  • We take no accountability if the items go missing or are damaged by a 3rd party
  • This site uses Australia Post for the delivery of parcels

Tracking the product or mishap during delivery:

  • It’s in your interest to follow your purchase with the tracking number supplied
  • Track your item on the Australian Post website or download their App
  • Doing so will keep you informed on your item’s location and its ETA
  • Please check with your local Post Office prior to contacting us if it hasn’t arrived
  • If it doesn’t fit in your letterbox chances are it’s at your local PO
  • Please lay no blame or negative feedback on “Review” section if your item is misplaced
  • I am neither the postman nor the freight driver delivering your item
  • The store will assist you if your item is misplaced during transit
  • I will personally guarantee your item is either delivered or your money refunded
  • Be aware any uncouth deed occurring will forfeit your item/money back to you
  • Australia Post is able to track any item through their satellite network to the exact point

Refunds / Returns and Liquids:

  • All items are examined prior to packing before being posted
  • Please choose your purchase carefully
  • Used items will forfeit your return and refund
  • Returned items are inspected before a refund is agreed
  • Refunds or exchanges are paid by the purchaser
  • If an exchange is required the buyer will pay for the item to be posted back
  • Exchange will be given if stock is available
  • If no stock is available a refund will be given
  • Items must be returned in its original pack and unused with any tags in their place
  • Liquid (shampoo/conditioner) or compact matter (styling cream/shave cream/balm)
  • Any item that is presented onto ones skin/hair is unable to be returned
  • Once the seal is broken the item is yours
  • It is by law unhygienic and unsafe if it is opened or used
  • This is law with the OH&S Australian Govt Act-Occupational Health and Safety
  • The COVID Act prohibits any item used or seal broken is unsafe to be returned
  • Liquids as shampoo are sealed prior to packing avoiding leakage during shipment
  • If you have any question or unsure on any item please contact the site

Contacting the site:

  • Contact details are presented for you if you require any questions to be answered
  • If you contact the site by phone and I am unable to answer please leave your contact details
  • I will return your call within the hour
  • ID UNKNOWN CALLER will not be answered by the site whilst ringing
  • This is to avoid any nuisance-irresponsible-unfair act upon any staff member answering
  • Our email contact details are there for you also

My Service to you:

  • My purpose is to keep you as a content and frequent customer
  • My satisfaction towards customers in pre and post sales is imperative
  • I would accept no less if I myself were purchasing online
  • Positive feedback is essential if you are content with the site and its services
  • It reads to future buyers reading your approval of the store
  • I will ensure that no buyer will be unhappy in the item/s purchased and our service to you

Electrical purchase and Warranty:

  • Manufacturer’s warranty is covered on all items sold on this site
  • Electricals comes with a guarantee that cannot be excluded under Australian Consumer Law
  • You are entitled to a replacement or refund for major failure
  • You are also entitled to have the item repaired or replaced
  • It is the manufacturer duty to electronically find the fault before a refund is given
  • The warranty commences from the day purchased
  • Registration of the electrical item is necessary to activate the warranty
  • All details for registration are located inside the pack
  • All electricals must be registered within 21 days after purchase
  • Failure to register any electrical item during the 21 day time period will void the warranty
  • For your safety and continued enjoyment please read instruction book before use
  • Improper use will void your entitlement of warranty cover
  • The manufacturer has electronic means and ways in testing how the fault occurred
  • Please retain the payment slip for the term of the warranty
  • The electronics on this site are covered by warranty in Australia only
  • If it leaves the shores of Australia the warranty is immediately voided
  • Any further information required please do not hesitate in contacting us

The Leather:

  • The site provides the best clarity of images on leather products.
  • The colours of images are presented as close as possible.
  • The colours of leather and its variation vary on all items.
  • These variations mean that each item is truly unique.
  • Leather being natural varies from hide to hide.
  • Batches of leather are very dissimilar.
  • Variations in the colour and pattern of leather should not be considered a fault.
  • It is well known in the leather trade as “Its own signature”
  • This is the beauty – “that you are purchasing genuine leather”
  • No two leather items are alike making each and every item unique.
  • Leather is not a factory manufactured product.
  • Leather is dried-tanned and then processed in producing products made from leather.

The Explanation of Leather:

  • Pierre Cardin use Cowhide as the main means of its leather.
  • Cowhide offers maximum value for texture, appearance, durability, and comfort.

What makes Italian leather the best?

  • Passion and tradition – the tanning methods are natural using vegetable ingredients.
  • Italians are known as the best makers of leather.
  • Ninety five percent of all leather products worldwide use Cowhide from Italy.
  • Pierre Cardin also use soft Sofa leather that is also called Vachetta leather.
  • Vachetta leather gives certain items that polished look.
  • Then the leather of all leathers – Nappa leather
  • Nappa leather is soft and expensive.
  • Pierre Cardin uses Nappa leather on certain products that require flexibility
  • Any further information required please do not hesitate in contacting us

Fashion Jewellery – Bracelets:

  • All care and inspection are taken prior to posting a bracelet
  • Most bracelets on-site are 90% leather
  • The other 10% is classified as synthetic leather
  • To maintain the bracelet all care is to be taken in preserving its outlook
  • Do not shower/ swim / sleep / exercise with it on
  • Do not use any cleaning chemicals to clean the bracelet
  • Use a cloth with soap/water (small amount) then wiping it clean
  • Forcibly prying the bracelet off your wrist may cause damage
  • No force at all needs to be used
  • Using force will damage the bracelet causing the leather away from the magnetic clasp
  • You may also cause damage to any features that are on the bracelet
  • These are quality bracelets. Leather with 316L Stainless Alloy steel
  • The store uses controlled measures in examining the bracelet prior to posting
  • Returns are not accepted due to the Covid laws.
  • Once the bracelet has been placed on the skin it is yours to keep.
  • Any further information required please do not hesitate in contacting us

Lords Grooming Products